Player Safety 21+ Only

Responsible Gaming at asi365

Gambling should always be fun, not a source of stress. asi365 provides every player in Bangladesh with the tools and support needed to stay in control and play safely.

21+ Only — Strictly Enforced

The asi365 platform is exclusively for adults aged 21 and above. We verify age at registration and reserve the right to request additional identity documents at any time.

asi365 takes responsible gaming seriously. For the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh, gambling is a genuinely enjoyable form of entertainment — a way to follow cricket, enjoy a slot spin, or engage with live casino games at their own pace. We want it to stay that way.

We also recognise that for a small number of people, gambling can become a problem. When that happens, it can affect finances, relationships, work, and mental wellbeing. asi365 is committed to identifying players who may be at risk and giving them the tools and support to regain control — or to stop playing entirely if that is the right decision for them.

This page explains the responsible gaming tools available on the asi365 platform, the warning signs of problem gambling, a self-assessment checklist, and how to contact our support team for help at any time.

Your Safety Tools

Built-in controls available to every asi365 account holder

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your asi365 account. Once your chosen limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a mandatory 24-hour cooling-off period before the increase applies.

Loss Limits

Define the maximum net loss you are comfortable with over a set period — daily, weekly, or monthly. When your losses reach the threshold, your session is automatically ended and further play is paused until the limit period expires. This tool helps you budget confidently without relying on willpower alone.

Session Time Limits

Set a maximum duration for any single gaming session on asi365. When your time limit is reached, you will receive an on-screen notification and, if you choose, be automatically logged out. This is particularly useful for players who find that time passes quickly during live casino sessions or slot play.

Time-Out (Cooling-Off Period)

Need a short break? A time-out temporarily suspends your account for a period of your choosing — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place any bets. Your account balance is preserved and your account reactivates automatically when the period ends.

Self-Exclusion

Self-exclusion is a longer-term measure for players who feel they need to stop gambling entirely for a significant period. You can request a self-exclusion of 3 months, 6 months, 12 months, or 5 years. During self-exclusion, your account is fully suspended — you will not be able to log in, deposit, or receive any promotional communications from asi365. Reactivating a self-excluded account before the chosen period ends is not possible.

Reality Checks

Enable regular on-screen reminders that display how long you have been playing and your net win or loss for the session. Reality checks can be set to appear every 15, 30, or 60 minutes. They serve as a neutral, factual prompt to help you make a conscious decision about whether to continue or stop.

How to Activate These Tools: All responsible gaming tools are accessible from the Account Settings section once you are logged in to your asi365 account. If you have difficulty locating or activating any tool, contact our support team at [email protected] and we will assist you immediately — 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

Our Commitments to You

Six ways asi365 actively promotes safe play for every Bangladeshi player

Strict Age Verification

We verify every new account holder is 21 or older before allowing any deposits or gameplay.

Non-Judgmental Support

Our support team is trained to assist players with gambling concerns openly, without judgment or pressure.

Spending Transparency

Your full transaction history and bet records are always available in your account, giving you a clear picture of your activity.

Behavioural Monitoring

Our platform monitors for indicators of problem gambling and may proactively reach out if concerning patterns are detected.

Marketing Opt-Out

Players can opt out of all bonus offers and promotional emails at any time — especially important during self-exclusion or time-out periods.

Permanent Account Closure

If you wish to close your account permanently, our team will action this request promptly and ensure any remaining balance is returned to you.

Warning Signs to Watch For

Gambling becomes a problem when it is no longer under your control. Recognising the signs early makes it much easier to seek help.

Problem gambling does not always look the same for every person, and it often develops gradually rather than all at once. Many players experiencing difficulties continue to believe they are simply going through a bad run of luck, or that a single big win will resolve the situation. In reality, chasing losses is one of the most reliable indicators that gambling has moved from entertainment into harmful territory.

Common warning signs that gambling may be becoming a problem include spending more money than you intended, finding it difficult to stop playing even when you want to, lying to friends or family about how much you gamble, borrowing money to fund gambling, neglecting work or daily responsibilities because of gambling, and feeling anxious, irritable, or restless when you are not playing.

If any of these descriptions feel familiar, it is important to act sooner rather than later. The tools on this page — particularly the self-exclusion and time-out features — exist precisely for moments like this. You can also reach asi365 support at any time for confidential guidance.

Self-Assessment Checklist

Answer these questions honestly to assess your relationship with gambling. If you answer "yes" to three or more, consider using our self-exclusion tool or reaching out for support.

01 Do you gamble more money than you originally planned?

For example, did you set a ৳500 budget but end up spending ৳2,000 or more?

02 Have you ever borrowed money specifically to fund gambling?

This includes bKash transfers from friends, loans, or using credit to deposit.

03 Do you find it difficult to stop gambling once you have started?

Even when you are losing, or when you know you should stop.

04 Have you hidden or lied about your gambling to family or friends?

Feeling the need to conceal gambling activity is an important signal.

05 Do you gamble to escape stress, anxiety, or personal problems?

Using gambling as an emotional coping mechanism increases risk significantly.

06 Have you neglected work, studies, or family responsibilities because of gambling?

Including arriving late to work, missing family events, or ignoring household duties.

07 Do you chase losses — betting more to try to win back money you have already lost?

Chasing losses is one of the clearest markers of problem gambling behaviour.

08 Do you feel restless, irritable, or anxious when you are not gambling?

These feelings may indicate a behavioural dependency on gambling activity.

Important: This checklist is not a clinical diagnostic tool. If you answered "yes" to three or more questions, we strongly encourage you to activate the self-exclusion feature on your asi365 account or contact our support team directly. Seeking help is a sign of strength, not weakness.

Protecting Minors

asi365 enforces a strict 21+ policy. No person under the age of 21 is permitted to register an account, make a deposit, or place any bet on the platform. We verify age during registration and reserve the right to request supporting identity documents at any stage of the account lifecycle.

If you share a device with younger family members, we recommend taking the following steps to prevent underage access to the asi365 platform:

  • Always log out of your account when you have finished playing, rather than leaving the session open.
  • Never save your account password in a shared browser or on a shared device.
  • Consider using parental control software on shared devices and computers.
  • Keep your account credentials private — do not share your username or password with anyone.
  • If you suspect that a minor has accessed your account, contact us at [email protected] immediately so we can secure the account and investigate.

If we have reason to believe that a registered account belongs to a person under the age of 21, we will suspend the account without notice pending identity verification, and any funds associated with underage play will be returned in accordance with our Terms & Conditions.

Get Support Now

You are never alone. Help is always available, and reaching out is the right thing to do.

When you contact our responsible gaming support team, your message is handled with complete confidentiality. You will not be pressured to continue playing, and you will not receive promotional offers if you have indicated that you are experiencing difficulties. Our team will listen, provide information about the tools available on the asi365 platform, and help you take the steps you choose to take.

Remember that responsible gaming is an ongoing commitment from asi365, not a one-time checkbox. We continuously review and improve our player protection measures to reflect best practice and the real needs of our players across Bangladesh.

Gambling should remain what it is at its best — a source of excitement and entertainment, enjoyed within limits that feel comfortable to you. asi365 is here to support that experience at every step.