asi365 Privacy Policy

1. Introduction

asi365 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users ("you", "your") who access or use the services available at https://asi365.vip. This Privacy Policy describes, in clear and plain English, the categories of personal data we collect, the purposes for which that data is processed, the legal bases on which we rely to process it, how long we retain it, with whom we share it, and what rights you hold in relation to your own data.

This policy applies to all personal data collected through your use of the asi365 website, mobile-optimised platform, customer support interactions, email communications, and any other channel through which you interact with us. It does not apply to third-party websites that may be linked from our platform — those sites operate under their own privacy policies.

By registering an account with asi365, making a deposit, placing a bet, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2. Data Controller

asi365 is the data controller responsible for your personal data collected through the platform. All enquiries, data subject access requests, correction requests, deletion requests, or complaints regarding the processing of your personal data should be directed to our data protection contact:

Email: [email protected]

We aim to respond to all privacy-related communications within ten (10) business days. For complex requests, we may require up to thirty (30) calendar days and will notify you accordingly.

3. Personal Data We Collect

We collect personal data in three primary ways: data you provide directly to us, data collected automatically through your use of the platform, and data received from third parties. The categories of personal data we collect include:

We do not collect special categories of personal data (such as health data, racial or ethnic origin, or biometric data) unless explicitly required for responsible gaming or legal compliance purposes, and only with your explicit consent where required.

4. How We Use Your Personal Data

The personal data we collect is used for the following specific and legitimate purposes:

• Account Registration and Management: To create, verify, and maintain your asi365 account, including processing identity and age verification in compliance with our 21+ policy.
• Processing Transactions: To facilitate deposits via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported Bangladeshi banks; to process withdrawal requests; and to maintain accurate financial records.
• Service Delivery: To provide access to casino games, live dealer tables, sports betting markets, and all other platform features you use.
• Customer Support: To respond to your enquiries, handle complaints, and resolve disputes efficiently and accurately.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised access, and violations of our Terms & Conditions.
• Responsible Gaming: To monitor gameplay patterns, enforce self-exclusion requests, apply deposit and loss limits, and identify players who may require support under our Responsible Gaming Policy.
• Legal and Regulatory Compliance: To meet obligations under applicable anti-money-laundering (AML) requirements, retain records as required by law, and cooperate with lawful authority requests.
• Platform Improvement: To analyse usage patterns and technical performance in order to improve the platform experience for all players.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may withdraw consent at any time.

We do not use automated decision-making that produces legal or similarly significant effects on you without human oversight. Where profiling is used (for example, to personalise bonus offers), you have the right to object.

5. Legal Bases for Processing

We rely on the following legal bases to process your personal data, depending on the specific purpose:

• Contractual Necessity: Processing that is necessary to perform our contract with you — including account registration, transaction processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws, including AML obligations, age verification requirements, and record-keeping duties.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where our interests do not override your fundamental rights.
• Consent: Processing for marketing communications and optional cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Cookies and Tracking Technologies

asi365 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, to keep your session secure, and to gather anonymised analytics data that helps us improve the service.

The types of cookies we use include:

• Strictly Necessary Cookies: Required for the platform to operate. These include session authentication tokens and security cookies. They cannot be disabled.
• Functional Cookies: Remember your language preference, display settings, and whether you have accepted our cookie notice. Disabling these may affect your platform experience.
• Analytics Cookies: Collect anonymised data about how users navigate the platform — which pages are visited most, how long sessions last, and where users encounter errors. This data is used in aggregate form only.
• Marketing Cookies: Used only with your explicit consent to measure the effectiveness of promotional campaigns. No personal data is shared with third-party advertising networks.

You may manage your cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will prevent you from logging in or using core platform features.

7. Sharing Your Personal Data

asi365 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the following limited and controlled circumstances:

• Payment Processors: We share financial data with payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and with partnering Bangladeshi banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) solely to process your transactions. Each provider operates under their own data protection obligations.
• Game Providers: Third-party game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive limited technical data (such as your player session token) as required to operate their games on our platform. They do not receive your full identity or financial data.
• Identity Verification Services: KYC (Know Your Customer) verification partners may receive copies of identity documents you submit, solely for the purpose of confirming your identity and age.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of asi365, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you before your data is transferred and becomes subject to a different privacy policy.

All third parties with whom we share personal data are required to maintain appropriate technical and organisational security measures and to process your data only for the specific purposes we have authorised.

8. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Active Account Data: Retained for the lifetime of your account plus a minimum of five (5) years after account closure, to comply with AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Identity Verification Documents: Retained for five (5) years after account closure or the conclusion of any regulatory obligation, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, or longer if the record relates to an unresolved dispute or legal claim.
• Marketing Consent Records: Retained for the duration of your account and for three (3) years after you withdraw consent, to evidence the fact of withdrawal.
• Analytics and Log Data: Anonymised analytics data may be retained indefinitely. Server log data containing IP addresses is retained for a maximum of thirteen (13) months.

When data reaches the end of its retention period, it is securely deleted or permanently anonymised in accordance with our internal data destruction procedures.

9. Data Security

asi365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Our security practices include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive personal and financial data at rest.
• Access controls ensuring that only authorised personnel with a legitimate business need can access personal data, subject to role-based permissions and audit logging.
• Regular internal security reviews and vulnerability assessments of our platform infrastructure.
• Two-factor authentication options available to all registered users for account protection.
• Secure, audited relationships with all third-party data processors, governed by data processing agreements.

While we take all reasonable steps to protect your data, no system is completely immune to security risk. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and take all appropriate remedial action.

10. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to your personal data held by asi365:

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how and why it is being processed.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on our legitimate interests, including profiling for personalisation purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to withdrawal.

To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within ten (10) business days and may ask you to verify your identity before processing your request.

11. Children and Minors

asi365 operates a strict 21+ policy. Our platform is not directed at individuals under the age of 21, and we do not knowingly collect or process the personal data of anyone under 21 years of age. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you believe that a person under the age of 21 has registered with asi365, please notify us immediately at [email protected] so that we can investigate and act promptly.

12. International Data Transfers

The asi365 platform is operated with a focus on the Bangladesh market. Some of our third-party service providers — including game studios and payment processors — may process your data in jurisdictions outside Bangladesh. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under this policy, including the use of data processing agreements with relevant contractual protections.

13. Marketing Communications

With your consent, asi365 may send you marketing communications about promotions, bonuses, new games, seasonal offers (such as Eid specials, Pohela Boishakh bonuses, and BPL cricket season promotions), and other platform news. These communications may be delivered via email or SMS to the contact details registered on your account.

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link included in any marketing email we send you.
• Updating your communication preferences in your account settings.
• Contacting our support team at [email protected] with an opt-out request.

Opting out of marketing communications does not affect the delivery of transactional messages (such as deposit confirmations, withdrawal notifications, or account security alerts), which are sent as a necessary part of providing the service.

14. Changes to This Privacy Policy

asi365 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will update the effective date displayed at the top of this page and, where reasonably practicable, notify registered users via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically. Your continued use of the platform after any published update constitutes your acceptance of the revised policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by asi365, please do not hesitate to get in touch. Our team is available around the clock, seven days a week, consistent with Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]

We take all privacy enquiries seriously and commit to providing a substantive response within ten (10) business days of receipt.